{"id":127,"date":"2021-08-26T05:13:34","date_gmt":"2021-08-26T05:13:34","guid":{"rendered":"https:\/\/chinesetextbookcentre.com.au\/?page_id=127"},"modified":"2026-03-19T22:35:54","modified_gmt":"2026-03-19T22:35:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chinesetextbookcentre.com.au\/zh\/refund_returns\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Chinese Textbook Centre (CTC), we want you to be satisfied with your purchase. This Returns &amp; Refunds Policy is designed in line with your rights under the Australian Consumer Law (ACL).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Your Rights Under Australian Consumer Law<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under the ACL, you are entitled to a replacement, repair, or refund if a product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is faulty or damaged<\/li>\n\n\n\n<li>Is not of acceptable quality<\/li>\n\n\n\n<li>Does not match the description or sample<\/li>\n\n\n\n<li>Is not fit for its intended purpose<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue is major, you are entitled to choose between a refund or replacement. For minor issues, we may offer a repair or replacement within a reasonable time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Change of Mind Returns<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that sometimes you may change your mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns for change of mind under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request is made within <strong>14 days<\/strong> of delivery<\/li>\n\n\n\n<li>Item is <strong>unused, unread, and in original condition<\/strong><\/li>\n\n\n\n<li>Item is returned with proof of purchase<\/li>\n\n\n\n<li>Any shrink wrap or packaging is intact (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs<\/li>\n\n\n\n<li>Original shipping fees are non-refundable<\/li>\n\n\n\n<li>Refunds will be issued as store credit or to the original payment method (at our discretion)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for return unless faulty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>eBooks or digital downloads<\/li>\n\n\n\n<li>Gift cards or vouchers<\/li>\n\n\n\n<li>Clearance or final sale items (if specified)<\/li>\n\n\n\n<li>Books damaged due to misuse<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Damaged or Faulty Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or defective:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>7 days<\/strong> of receiving your order<\/li>\n\n\n\n<li>Provide your order number and photos of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will arrange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement at no cost, or<\/li>\n\n\n\n<li>A full refund (including shipping), depending on the situation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Return Process<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our customer support team at chinesetextbookcentre@trilong.com.au<\/li>\n\n\n\n<li>Provide your order number and reason for return<\/li>\n\n\n\n<li>Wait for return instructions and approval<\/li>\n\n\n\n<li>Send the item back to the provided address<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a tracked shipping method, as we are not responsible for lost returns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Refunds<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed within <strong>5\u201310 business days<\/strong><\/li>\n\n\n\n<li>Refunds will be issued via your original payment method unless otherwise agreed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Shipping Issues<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order is lost in transit, please contact us. We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Contact Us<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any return or refund enquiries, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> chinesetextbookcentre@trilong.com.au<br><strong>Business Name:<\/strong> Chinese Textbook Centre (CTC)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy does not limit or replace your rights under the Australian Consumer Law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Chinese Textbook Centre (CTC), we want you to be satisfied with your purchase. This Returns &amp; Refunds Policy is designed in line with your rights under the Australian Consumer\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"zh","enabled_languages":["en","zh"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"zh":{"title":false,"content":false,"excerpt":false}}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":2,"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":3005,"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/pages\/127\/revisions\/3005"}],"wp:attachment":[{"href":"https:\/\/chinesetextbookcentre.com.au\/zh\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}